Privacy Policy

This Privacy Policy explains how Luca Höhlein, Langes Gräthlein 42, 97078 Würzburg - Germany, contact: [email protected], processes personal data when you use the “SpaceSnug” app and related services.

Depending on how you use the app, we may process the following categories of data: • account data, such as your name, email address, sign-in method, and internal user ID • app usage data, such as feature usage, app events, fit actions, and reliability-related logs • content you enter into the app, such as item names, space names, measurements, fit history, ratings, and saved results • purchase and entitlement data, such as fit balances, reservations, transaction references, subscription status, and restore events • support data, such as messages you send to us and related troubleshooting information • technical device and diagnostic data needed for security, abuse prevention, crash analysis, and service stability We do not intentionally collect more data than needed to operate, secure, and improve the service.

We may collect personal data: • directly from you when you create or use an account, enter measurements, save items or spaces, rate results, contact support, or make purchases • automatically through app usage, diagnostics, and technical service logs • from Apple and related payment or platform systems where necessary to validate purchases, subscriptions, and restore events

We may process personal data for the following purposes: • providing the app and core fit-check functionality • storing and syncing your fits, items, spaces, and result history • validating purchases and subscriptions • managing fit balances, reservations, and restores • protecting the service against abuse, fraud, misuse, and technical attacks • handling customer support requests • improving reliability, usability, and product performance • complying with legal obligations

Where applicable under data protection law, we process personal data on one or more of the following bases: • performance of a contract or pre-contractual steps, for example to provide the app, your account, fit balances, and paid features • legitimate interests, for example for service security, abuse prevention, diagnostics, and product improvement • legal obligations, where we must retain or disclose data to comply with applicable law • consent, where consent is required for a specific processing activity If consent is used, you may withdraw it at any time for the future.

If you purchase one-time fit packs or subscriptions, we may process transaction and entitlement data to validate purchases, assign fits, manage subscriptions, restore purchases, and prevent fraud. We may keep server-side records of balances, reservations, purchase validation, and subscription entitlements. This helps us keep balances consistent across devices, support restore functionality, and protect the service against abuse.

Payments and subscription billing are processed through Apple’s App Store systems. We may receive or process limited purchase-related information needed to verify transactions, unlock entitlements, and handle restores. Apple may process personal data independently under its own privacy terms and platform rules.

We may process technical logs, diagnostics, crash information, and security-related events to keep the app stable, detect bugs, investigate misuse, and improve performance. If third-party analytics, crash reporting, or infrastructure tools are used, they should be listed accurately in your final App Store privacy disclosures and reflected consistently in this Privacy Policy.

We do not sell personal data to advertisers. We may share personal data only where necessary, for example with: • hosting, database, infrastructure, or cloud service providers • authentication and account service providers • payment and platform providers, including Apple where applicable • support, diagnostics, analytics, or security service providers • legal authorities or other recipients where required by law or necessary to enforce legal rights Where third-party service providers process data on our behalf, they must be appropriately bound to protect that data.

If personal data is processed outside your country or outside the EEA, we will take appropriate measures where required by law, such as contractual safeguards or other lawful transfer mechanisms.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, account management, fit history, support, fraud prevention, subscription handling, legal compliance, and dispute resolution.

Depending on applicable law, you may have the right to: • receive information about the processing of your personal data • access your personal data • correct inaccurate or incomplete personal data • request deletion of your personal data • restrict processing in certain cases • receive your personal data in a portable format • object to certain processing activities • withdraw consent where processing is based on consent • lodge a complaint with a competent data protection authority You can exercise privacy-related rights by contacting us at [email protected].

The app is not intended for children where consent or parental authorisation would be legally required. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data unlawfully, please contact us so we can review and delete the data where appropriate.

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. No system can guarantee absolute security. Users should also protect their own devices, credentials, and account access.

We may update this Privacy Policy where necessary to reflect legal, technical, or product-related changes. The most current version should always be available inside the app or through the privacy policy URL provided for the service. Material changes should be communicated where required by law.

If you have privacy questions or want to exercise your rights, contact: Luca Höhlein Langes Gräthlein 42, 97078 Würzburg - Germany [email protected]